Patient Safety and Quality

If you have a concern regarding care at Lakeland Regional Health Medical Center, we want to address the matter as soon as possible and encourage you to contact one of the following:

  • If you or your loved one is still in the hospital, notify any hospital team member of your concern or ask to speak directly to the appropriate department manager/director.
  • Or you may choose to contact Lakeland Regional Health’s Resolution Services Department at 863.687.1025 or the Patient Safety Officer at 863.687.1100 ext. 2360. All efforts will be made by the hospital to resolve your issue.

Additional reporting agencies available to assist when your issues are not resolved include the following:

Patient Safety Concerns can be reported to:

The Joint Commission

Online:  https://www.jointcommission.org      Use the “Report a Patient Safety Event” link in the “Action Center” on the home page.
Fax:  630.792.5636
Mail:  Office of Quality and Patient Safety,  The Joint Commission, One Renaissance Blvd, Oakbrook Terrace, IL 60181
Phone:  800.994.6610 (This number provides a recorded message with instructions on how to file a written patient safety report.)

 

Agency for Health Care Administration (AHCA):

888.419.3456

The state of Florida provides quality and financial data about hospitals to help consumers make informed health care decisions. You can access this information by visiting floridahealthfinder.com.

Hospital Compare provides you with information on how well hospitals care for all of their adult patients with certain medical conditions or surgical procedures. This information will help you compare the quality of care hospitals provide. Talk to your doctor about this information to help you, your family and friends make your best hospital care decision. Learn more at hospitalcompare.hhs.gov.