To be available when you need us most and to provide you with more care options during the COVID-19 pandemic, we are now offering at-home appointments through Telehealth.
Visiting with one of our providers is quick and easy. There are no apps to download or subscriptions to buy. Video calls can be made through your computer, tablet or smartphone as long as it has video and sound capabilities.
To make a Telehealth appointment for Primary, Pediatric or Specialty Care, please call 863.284.5000.
To make a Telehealth appointment for Behavioral Health care, please call 863.687.1222.
For a smooth Telehealth experience, please make sure your device is ready for a Telehealth visit.
- You can use a Mobile phone, iPad/Tablet, Windows PC, or Apple computer for Telehealth visits.
- Your device will need access to a camera and microphone.
- You will need to use either the Google Chrome, Firefox, or Safari web browser. It does not work for Internet Explorer.
- Testing works best if you are in the location you will be using for your Telehealth visit.
- If on a mobile device, use your Wi-Fi for a more stable connection.
- Plan to use a quiet space for the Telehealth visit.
- Please avoid locations like in a car or public spaces.
Telehealth Frequently Asked Questions
Telehealth is a term that describes convenient, electronic ways to receive care from a physician or provider when all you need is an evaluation and medical expertise. Sometimes Telehealth visits are by phone or through video capabilities.
Telehealth is a convenient way to access your healthcare provider while remaining safely at home. During the COVID-19 pandemic, it is important that we follow practices to keep us safe and to prevent the spread of the virus. In addition, Telehealth is a great option if you have limited transportation choices or find yourself short on time. There are no additional out-of-pocket expenses for this service and most insurance companies cover these visits. There are no apps to download or subscription to buy -- it’s that simple!
All Lakeland Regional Health physicians and advanced practitioners offer Telehealth appointment options for patients. This includes Primary Care, Pediatrics, Behavioral Health and Specialty Care.
Many types of medical care can be done through a Telehealth visit. Making sure you have easy access to high quality care is important to us. When you call to schedule an appointment, we will let you know if Telehealth is an option for you. Our physicians ultimately make the decision as to whether they feel a Telehealth visit is a good option for you. Some conditions or ilnesses will still require an in-person visit. As always, if you are experiencing a medical emergency, call 911 or visit the nearest Emergency Room.
Yes. Our outpatient locations are ready to care for you and your family, both in person and through Telehealth. If you have tested positive for COVID-19 or are experiencing COVID-19 symptoms, please call us first at 863.284.5000 so we can provide you with important instructions on what to do when you arrive.
Most insurance companies cover Telehealth visits and standard insurance rates typically apply. Consult with your insurance provider as some copays may even be waived!
No. Simply call to make an appointment and we will help you through the process.
The actual appointment with the doctor or provider should last approximately 15 minutes.
Call to make an appointment and our scheduling team will help you through the process. On the day of your scheduled Telehealth visit, you will receive a text or email with a website link for you to click for your appointment. For your convenience, you can also schedule with your own LRH provider. To schedule an appointment, call 863.284.5000 or one of the specialty numbers listed below:
- Hollis Cancer Center: 863.603.6565
- Behavioral Health: 863.687.1222
- Orthopedics: 863.687.1250
- Primary Care: 863.284.5000
- Pediatrics 863.284.5000
Not all medical care can take place during a Telehealth visit. When you call to schedule, we will let you know if you will need to come into the office for your appointment. All obstetric/gynecologic (OBGYN) appointments need to be in person. To keep our patients, their babies, team members and providers safe, all patients who visit our OBGYN practice located at the Carol Jenkins Barnett Pavilion for Women and Children will be screened when they enter the building.
Some medical care can be done by phone. When you call to schedule an appointment, we will try to provide a good solution to meet your needs.
You have the option to choose a phone call or an actual video visit.
Once you receive your link for the appointment, you can use your personal computer or Mac using one of the following browsers: Explorer, Firefox, or Google Chrome. You can also use an Android or Apple iPhone.
Yes. We encourage Telehealth visits for our pediatric patients, but some appointments for children are better handled in person. For added safety to our patients during this time, we have made the following changes:
- In person well visits are necessary for the following age groups: newborn, 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, and 2 years old.
- Well visits for children older than two years old can be completed via a telehealth option (with some care completed when restrictions are lifted) or can be completed in office for immunizations or other concerns.
- Well visits will take place during morning hours only.
- Sick visits will take place during afternoon hours only.