Frequently Asked Questions

Billing

Lakeland Regional Health accepts on-line payments using credit/debit card.
  • To pay a Lakeland Regional Health Medical Center/Hospital bill please create or log-in to your Patient Compass account by clicking here.
  • To pay a Lakeland Regional Health Outpatient bill please create or log-in to your Follow My Health account by clicking here.
Our customer service representatives are available to answer your questions about your Lakeland Regional Health bill(s) and payment-related concerns. You can call them at 863.687.1196, Monday through Friday, 8 am to 5 pm. Please keep in mind you may receive separate bills from service providers for certain procedures and services.

Patient Mail and Email

Lakeland Regional Health does not provide individual patient e-mail addresses or service at this time.
Send mail to:
Lakeland Regional Health Medical Center
Patient’s Name, Patient’s Room Number
P.O. Box 95448
Lakeland, FL 33804-5448
You can find directions to LRHMC as well as information about parking and a map of the campus on our Directions page.

Health Records and Birth Certificates

You will need to contact the Medical Records department at 863.687.1067. Because of confidentiality regulations, these requests cannot be made online. Please note that State and Federal laws permit fees to be charged for copies of medical records that are not requested by healthcare providers for direct patient care.  To reduce the cost, patients should consider requesting specific information rather than a complete record. In addition, Lakeland Regional Health offers patients free access to the LRH Patient Portal, which provides secure online access to their healthcare information. It also allows a safe and easy way to share electronic medical information with healthcare facilities and providers.  The LRH Patient Portal can be accessed at mylrh.org/patient-portal/
To obtain a birth certificate for someone born at Lakeland Regional Health Medical Center, contact the Polk County Office of Vital Statistics at 863.519.7900.

Community Programs and Classes

Call the Lakeland Regional Health registration line at 863.687.1400 or visit our Support Groups & Classes page for more information.
Call 863.687.1100 ext. 2097.  You can also register online by choosing a class and filling out the online registration form. Visit our Support Groups & Classes page for more info.
You can find a complete list of classes and support groups on our Support Groups & Classes page.